Frequently Asked Questions

  • Who owns the Chromebook?

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    Barnstable Public Schools owns all the assigned Chromebooks. Barnstable Public Schools retains the sole right of possession and related equipment. The district retains the right to collect, re-assign and/or inspect the Chromebook at any time and to alter, add or delete installed software or hardware.

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  • Do I have to pay anything for my child to have access to these Chromebooks?

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    Barnstable Public Schools is strongly suggesting that families opt into an optional insurance coverage through Worth Ave for $20.00 a year. The insurance covers unlimited repairs.  More information on that can be found under the Worth Ave links. This is a voluntary program and families are encouraged, but not required, to participate. Families can self enroll and pay the fee by going online to our website found here. Families who qualify and participate in Free and Reduced lunch will have their fee waived.  If the insurance is not purchased, families will be financially responsible for all damages and loss up to the full replacement cost associated with such loss or damage of the Chromebook, and will be invoiced through MYSCHOOLBUCKS. I highly recommend that families do make a direct payment to Worth Ave Insurance for peace of mind for the entire school year. 

    Estimated Costs of the Chromebook, parts, and replacements:

    • Replacement device - $230.00
    • Screen Replacement - $50.00
    • Keyboard/touchpad - $40.00

    NOTE: The insurance/extended warranty does not cover malicious/ intentional damage.

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  • Do I need to purchase a computer for my son/daughter to use at home?

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    It is not necessary, the Chromebook should be sufficient to complete all work assigned to the student.

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  • Can my child take his/her Chromebook home?

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    Barnstable Public Schools is allowing students to take home their individual Chromebook (Grade 8-12).Students should be sure they charge their Chromebooks nightly. Students should establish a routine where the computer is plugged in, and put near their backpacks, (or door) ready for the next day. It is highly recommended that families establish Chromebook rules, a set of routines that fit families and the school's set of expectations for educational use. 

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  • What if my son/daughter forgets his or her Chromebook at home?

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    He/She will not have access to a Chromebook for the day.

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  • Does my son or daughter have to take the Chromebook home?

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    No. We are hopeful that 100% of the Chromebooks will be used in classrooms in order to fully benefit from them as a learning tool. However, students who have access to other technology at home can store their Chromebook in their locker overnight. Locks can be purchased through the Coppee Shop ($2.00 refurbished, $5.00 new).

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  • Can my son/daughter opt out of the Chromebook 1:1 and bring in their own device?

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    Yes. Students can bring their own device to school. They must be sure it is charged and protected with antivirus software if not a Chromebook.

    Students using their own device will only have access to the guest network. BPS staff including technology staff may not assist students with personal devices including troubleshooting technical issues. 

    Please note that all students are required to have access to technology in the classroom: either a school-issued Chromebook or an equivalent device (or better) for classwork at BHS. Phones are not considered an equivalent device for classroom learning. 

    For the 2019- 2020 school year, we do encourage all students to sign up for a district issued device. 

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  • How can my son/daughter protect the Chromebook traveling between home and school?

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    Every student will be issued a protective cover with the Chromebook. Students should always transport the Chromebook safely. Students should not put their Chromebook in their backpack if full of books.  

    Teachers in classrooms and other staff members will be checking on student devices to be sure that the covers are intact. Chromebook screens will BREAK if covers are not on them. We have seen this through experience! 

    User Note: Most damage is caused by closing writing utensils in the Chromebook. The number one repair of all Chromebooks are SCREENS. Please, take good care of your Chromebook. YOu will have it issued to you for 3 years. 

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  • Will inappropriate websites and content be filtered on the Chromebooks?

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    Yes. All Chromebooks will be monitored and filtered from harmful content, whether at school or at home with an online tool Go Guardian. You can read more about Go Guardian by using the links provided on the web site.  Remember it is the responsibility of the student to adhere to the Family & Student Responsibilities for Google Chromebooks. Moreover, Chromebooks are to be used as an educational tool, so gaming, and social media sites, including Netflix, will be blocked. 

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  • What happens if I don’t have internet access at home?

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    There are many options in  the town of Barnstable  for free wi-fi including the village libraries and some establishments (i.e. Dunkin Donuts or Starbucks), including the Hyannis Youth Center. The BHS Innovation Library will be open additional hours.  Additionally, students can work offline on a document and reconnect once they return to school.

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  • Will there be opportunities to charge my Chromebook at school?

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    There will be limited charging stations located throughout the school. It is the responsibility of the student to charge their Chromebook at night. 

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  • Will students be able to print directly from their Chromebooks?

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    No. If students need to print they have a couple options. They can print from a device at home using their own printer. Additionally, there will be limited kiosk stations around the high school. Teachers and students are encouraged to use digital sharing methods such as Schoology and Google Classroom.

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  • Can apps and extensions be downloaded on the Chromebook?

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     Apps and extensions can be installed on the Chromebook. However, students can only download apps and extensions that have been pre-approved by the school district. Students will be blocked from downloading all other apps and extensions.

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  • Will all textbooks be online as a result of this initiative?

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    Over time we hope to transition to digital textbooks and other online resources as new textbooks are adopted. Some courses already use digital textbooks. 

    Teachers are working dilligently in their departments and Professional Learning Groups to infuse technology into their daily routines. 

    Please note that this is our first full year of our 1:1 BHS Chromebook Program. 

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  • How do we use the insurance/ warranty? How does our student make a claim?

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    If a student has a damaged Chromebook, the device should be brought directly to the Infrastructure Department the next school day. Those hours of operation will be determined. The Infrastructure Department determines whether the device is covered under our HP extended warranty or Worth Ave Insurance. The student will be issued a loaner and the ASSIGNED Chromebook sent back for repair.

    Neither the warranty nor insurance cover intentional damage of the Chromebook.  If the Chromebook is intentionally damaged it will be the student and family’s responsibility to cover the full value of the damaged Chromebook.

    Once the Chromebook is repaired, that device is returned to the student. NOTE that the student is issued the same device for 3 years, so we ask that the student take good care of the equipment. 

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  • What do I do if my son or daughter is having a problem with their Chromebook?

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    The Curriculum, Instruction, and Assessment Department (CIA) along with the Infrastructure Department ( assist the staff and students at BHS in the daily operations utilizing technology. The Infrastructure Department will assist students in determining damage and repairs in Room 1316H, and will issue a loaner to the student until the ASSIGNED Chromebook is returned from repairs.

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  • What if the Chromebook is damaged at home?

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    The device should be brought directly to the Infrastructure Department the next school day.

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  • What if the Chromebook is lost or stolen?

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    The family is fully responsible for loss in or out of school. If a Chromebook is insured through Worth Ave, (the self insurance program offered by Barnstable Public Schools), it is covered by theft.  If a family has not selected to insure through Worth Ave, the family is responsible for the cost of the Chromebook ($230.00). If a Chromebook is lost, report it to both the CIA Department and the Infrastructure Department immediately so that it can be recorded as such and tracked. All efforts will be entertained to recover the device by using the tracking software. A police report should be filed by the families when it has been verified by technology departments that it cannot be recovered. Once it is determined it is a theft, then it is covered by Worth Ave Insurance.

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  • Is there a tracking or theft prevention system in place for the Chromebook?

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    Yes, each Chromebook can be ‘locked down’, so that no one can get into the Chromebook and a message is displayed to return the Chromebook to Barnstable High School, and the Chromebook traced through Go Guardian.

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  • Will I be able to keep the Chromebook over the summer?

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    No. All Chromebooks will be collected prior to summer recess.

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